HYBRIDHQ · 18 SEPTEMBER 2026
Your athlete terms.
Your provider
HybridHQ. Contact support@hybridhq.fit.
Your athlete account and free trial
HybridHQ helps individuals plan and record training, organise meals and prepare for races. Accounts with no previous paid membership receive one 14-day trial, starting on first entry after email confirmation and privacy choices. No payment card is required. The trial does not renew or become a paid subscription automatically. After it ends, history, exports and logging existing workouts remain available; creating or changing training and nutrition plans requires paid membership. Paid membership requires a separate checkout and your express purchase. Any separately agreed coaching-business contract remains separate.
Using your account
Use your own account, keep your sign-in details secure and grant coach or partner access through My team instead of sharing a password. Only upload information and images you have permission to use. Do not try to access another person’s records without permission.
What you are buying
Software access to create and change training and nutrition plans, log workouts and review race preparation and progress. Human coaching, official race affiliation, Garmin automatic sync and native app-store availability are not included. Guidance and calculations are editable starting points, not medical advice or guaranteed results.
Price and renewal
UK and US residents can choose GBP (£9.99 per month or £109.99 per year) or USD (US$12.99 per month or US$139.99 per year), paid upfront. Renewals use the currency chosen at checkout. Your card provider may apply currency-conversion fees when paying in a different currency. The 14-day trial requires no card and ends without payment. If you choose paid membership during your trial, billing starts immediately at checkout. The membership renews automatically at the chosen interval until cancelled. HybridHQ is not UK VAT-registered; UK VAT is not charged. Any applicable sales tax will be shown in the checkout total before you pay. Checkout displays the exact currency and total before payment. Any future price change will be communicated before it applies, giving you the opportunity to cancel.
Immediate access and your first 14 days
By choosing immediate access at checkout, you ask us to start providing the service now. You may cancel your first purchase and request a full refund within 14 days of the first payment, even if you used the app. Email support@hybridhq.fit with your account email and request. We will end that membership and return the full payment to the original payment method within 14 days of receiving your request; bank processing may take additional time. This offer does not limit your statutory rights.
Stopping renewal
Use Membership → Manage billing & cancellation before the next renewal to stop future charges. Cancellation normally takes effect at the end of the period already paid for. Portal cancellation alone does not submit a refund request; contact support for a refund. After the first 14 days, we do not ordinarily refund an unused part of a paid period, except where required by law.
Your records after membership ends
You retain access to your history, exports and logging existing workouts. Creating or changing training and nutrition plans requires an active membership. Account deletion is separate from cancellation; end an active subscription before deleting your account. Stripe may retain payment records for legal and accounting obligations.
Scope and consumer rights
These terms apply to direct athlete memberships, not separately contracted coaching services or coach-seat subscriptions. Paid membership is available to UK and US residents purchasing from the UK or US. Nothing here excludes rights or liability that cannot lawfully be excluded. Contact support if the service is faulty, a charge is wrong or you need help cancelling.
Help, account data and changes
Account controls provide export and deletion. Photo image files are separate from the data export. Contact support@hybridhq.fit if a control fails or you need assistance. Material changes will be explained before they apply; changes to a paid offer will not silently enrol a pilot member or start a payment.